This mandatory one-time fee is charged per unit/rental and includes the following:
- Initial propane fill
- Toilet chemicals
- 2 rolls of biodegradable toilet paper
- Fresh water & sewer hoses
- Rubber gloves
- Basic tool set
- Spare 15 Amp fuses
Every effort is made to ensure that the vehicle reserved will be available. However, if due to unavoidable circumstances the reserved vehicle is not available, Four Seasons RV Rentals reserves the right to substitute that vehicle with a vehicle of equal or greater value. Subsequent expenses (additional ferry costs, gasoline, etc.) are the sole responsibility of the renter.
NOTE: In the event that the customer decides that the reserved vehicle model is too large, Four Seasons may offer a smaller vehicle if available. Four Seasons will not charge for the vehicle exchange however no refunds will be given for the price difference between categories.
In the event of a date change, the new travel dates must fall within the same calendar year. Moving the rental date to the following calendar year will be treated as a cancellation and will be subject to fees.
The cancellation fee applied will be based on the originally requested travel dates.
Four Seasons shall assume no liability whatsoever in the event a booking or rental is cancelled, rescheduled, changed, postponed or interrupted due to a fortuitous event, act of God, unforeseen occurrence or any other event that renders performance of the rental impracticable, illegal or impossible.
Cleaning of Vehicles
All vehicles must be clean inside when returned. This includes kitchen, bathroom and living areas. A charge of $40 per hour for cleaning will be applied for those vehicles returned in an unsatisfactory state. Vehicle holding tanks requiring dumping by Four Seasons staff will result in a $25 service charge.
Outside washing is not required, unless the check-in procedure cannot be performed due to dirt on the vehicle. We recommend that "Northern Travelers" wash the vehicle prior to returning it to the rental station to avoid potential delays upon check-in.
Smoking is not allowed in any of our vehicles. Four Seasons reserves the right to charge an additional cleaning fee of $250 if a vehicle returns smelling of smoke.
All rates and quotes are in Canadian dollars.
Driver’s license requirements
A valid driver’s license from the country of residence is mandatory. Drivers must be 21 years or older, no maximum age limit. An international driver’s license is recommended but is only valid in combination with the national driver’s license.
Monday to Saturday, 08:30 AM to 11 AM (noon), inspection ready. Sufficient time should be allowed for packing suitcases and cleaning vehicles. Rental extensions (late returns) must have prior approval from Four Seasons RV Rentals.
Overtime hours: If the vehicle is returned late without Four Seasons’s permission, extra charges are calculated on an hourly basis until the nightly rate is reached. Overtime hours are charged up to a maximum of 4 times the daily retail rate.
Four Seasons RV Rentals will not give any refunds for rentals returned prior to the arranged drop off date.
The vehicles are provided to the renter with a full tank of gasoline (or diesel) and must be returned with a full tank.
International Driving Permit
The IDP is a special license which allows motorists to drive internationally, when accompanied by a valid driver’s license from their country. Four Seasons does not require an IDP, but recommends renters having one in case they get stopped by the police.
The use of rental units for any large outdoor event may be subject to an additional deposit or surcharge. Vehicles for festivals and events must be explicitly requested at time of reservation. Example: for the Burning Man Festival a $1,500 surcharge will apply. Failing to request at time of booking and travel without permission will result in a penalty of double the surcharge, void of all insurance coverage and responsibility for all costs involved (including, but not limited to, damage and cleaning).
Traveling to the Yukon, NWT, Nunavut or Alaska (U.S.) is permitted.
Four Seasons is not obligated to deliver C-Large or C-XLarge motorhomes to the Yukon, Northwest Territories, Nunavut or Alaska in case of a vehicle exchange due to damage or breakdown.
Pets (Dogs only)
On request only. A charge of $100 per dog will apply.
Vehicles can be collected at our rental stations from Monday to Saturday between 9:00am and 3pm local time.
Proof Read Brochure Pages
Four Seasons will proof read the brochure pages pertaining to our product; however, Four Seasons does not accept responsibility for errors in the final document, grammatical or otherwise. In the case of such an error, the terms outlined and negotiated with the designated product manager will always prevail.
If the renter returns the vehicle to any location other than the location indicated on the rental contract, the renter agrees to pay regular rates plus applicable redistribution charge or towing charge.
All replacement parts or repairs in excess of $50 require prior authorization from Four Seasons.
Please note that refunds can only be made upon presentation of a proper receipt. Malfunctions of the air-conditioning systems, microwave ovens, radios and cruise controls are not considered breakdowns and no compensation for inconvenience will be given, however if repairs on such appliances are done on the road by a customer, the repair cost will be refunded.
Renter agrees by renter’s signature on the front of this agreement that renter has read, is aware of, and accepts full responsibility for and is bound by the terms and conditions contained in this agreement, which also consists of optional documentation provided to renter in connection with this agreement.
Right to refuse service
Fraserway RV LP dba Four Seasons RV Rentals reserves the right to refuse service.
The number of passengers may not exceed the number of seatbelts while the vehicle is in motion.
An imprint of a major credit card (Visa, MasterCard or American Express) is required while the vehicle is rented. Cash rentals are not allowed.
In cases where the CDR Insurance is not purchased, Four Seasons reserves the right to block the full amount of the deductible ($ 7500) on the customer’s credit card.
Four Seasons cannot be held responsible for exchange rate variations while a security deposit is being held.
Four Seasons RV Rentals offers transfers to/from international airports and hotels in the vicinity of the airports. In Calgary, Edmonton and Halifax transfers are included. In Toronto and Abbotsford the price is $ 100 per way. Max. 5 people.
Please contact our office for transfer times. Transfer time for Calgary, Totonto and Halifax 8:30-13:00, Edmonton 8:30-15:00 and Abbotsford 9:00-15:00.
Traffic Violations, Parking Fines and Toll Charges
The renter of the vehicle is fully responsible for all toll charges and fines or other consequences resulting from violation of traffic regulations, parking orders or prohibitions, or any other laws or regulations, during the rental. As a courtesy, Four Seasons will ensure that tickets and fines are paid in timely fashion if the renter provides the ticket and payment. For any tickets, fines or tolls that are processed after completion of the rental agreement, Four Seasons reserves the right to charge an administration fee of up to $25 in addition to the amount of the charges and/or fine and associated costs. All fees will be charged to the renter’s credit card and the renter will be notified by e-mail or mail. Customers are encouraged to inform Four Seasons of any potential toll charges or fines upon drop off to avoid the administration fee.
Reporting Of Damages / Accidents
Any damages and/or injuries involving a third party (vehicle, person and/or property) must be reported to the police immediately. All damages must be reported to Four Seasons as soon as possible.
- Travel into Mexico is prohibited;
- Travel in Death Valley, California, is prohibited between June 1 and August 31;
- Non-public roads and off-road driving is prohibited at all times;
- Four Seasons does not allow the vehicle to be left unattended by renter in the city of Montreal, Quebec,
Ottawa and New York. Failure to do so will void the insurance coverage and make the renter liable in case of theft and/or damages.
- Restrictions are in place for the following Northern roads:
* Canol Road (Hwy 6), North of Ross River – no insurance coverage
* Aishihik Lake Road – no insurance coverage
* Road between Dease Lake and Telegraph Creek – no insurance coverage
* Dalton Highway (Hwy 11) – Restriction in place between Coldfoot and Prudhoe Bay - no insurance coverage
* McCarthy Road, between Chitina and McCarthy – no insurance coverage
Four Seasons reserves the right to limit travel on any roads or road sections based on changing conditions.
Terms regarding vehicle replacement in case of breakdowns or accidents which are outlined in our insurance conditions do not apply to the above mentioned roads.