Sorry, NO pets are allowed in any of our motorhomes. Cleaning fees of up to $1000 will apply if pet hair & dander is detected, since this is an allergen that affects many people.
Absolutely NO SMOKING is allowed in the motorhome. All our motorhomes are NON-SMOKING units and applicable charges of up to $1000 may be incurred if the smell of smoke is detected in the motorhome upon return. Smoke is an allergen and is irritating to many people.
Travel within Alaska, Yukon and Northwest Territories requires payment of $896 per rental Northern Surcharge.
All Motorhomes (excludes 5th wheels) are equipped with Generators. Cost per hour or portion thereof, if used is $5.
TRAFFIC VIOLATIONS/BRIDGE TOLLS
It is the clients responsibility to report and pay for all traffic tickets, including parking tickets and Bridge tolls upon drop-off. Customer’s failure to report these infractions to Traveland RV Rentals may result in an administrative charge of up to $100 in addition to the cost of the fine and will be charged to the customer’s credit card after the motorhome rental has terminated, when notice has been received by Traveland of the offense.
Gasoline and diesel costs are the client’s responsibility. Tanks are received full and must be returned the same way. Service charges PLUS the cost of fuel for the missing amount is charged to the customer if the vehicle is returned with the gasoline or diesel tank not completely full. One free propane fill per rental is included. Propane tank does not have to be refilled upon return.
Clients are responsible for checking Oil and cooling levels. Oil and coolant refills and Traveland authorized repairs will be reimbursed at check-in upon presentation of receipts and any replaced parts. Clients should retain the parts or tires replaced by repair shop, unless repairs are done by Traveland.
It is the client’s responsibility to return the vehicle with a cleaned interior and emptied sewage tank & waste water tank. Service charges apply if holding tanks are not completely empty upon return, or if interior is not cleaned. A fee of $40 per tank will be charged if holding tanks are not empty upon return.
The drivers must be 23 years of age or older (international drivers age 21-22 are permitted to rent motor homes up to 25 feet) and have a valid driver’s license from his or her origin. ONE additional driver is free of charge. Please check license validity before reserving the vehicle. Truck and 5th wheel: maximum age of driver 68 years.
PICK-UP/DROP-OFF & TRANSER SERVICE
We provide morning pickup transfer service (By appointment only) from Airport and Downtown Hotels between 7:30am and 12:00pm (noon). Customers are requested to contact Traveland as soon as the transfer hotel is known and no later than one or two days prior to pick up day to arrange for the shuttle transfer. The evening before pick up day, a message is left at the hotel reception stating the time for the pick up transfer to Traveland RV Rentals on the next morning. If customers do not receive this message by the evening before pick-up, we suggest they call Traveland.
Guest are asked to be ready for transfer at the appointed pick-up time (being late results in a waiting charge of currently $33 per hour and or cancellation fee). The appointed taxi will be a Surrey Metro Taxi or the Traveland shuttle. Customers are advised to ensure driver has the correct PO number as 12 shown on the fax / transfer information sent to the pick-up hotel or customers email address. This will ensure that guests do not board an incorrect taxi as they may be subject to cancellation fees and or the full transfer fees.
Motorhome drop-off time must take place on assigned bases and is between 9:00am and latest 12:00pm (noon) on the last day (except Sundays: 11:00 am to 2:00 pm). The daily rental rate plus a penalty of $50 per hour will be charged for late returns.
Traveland has only one station, which is in Langley, BC. All vehicles are picked up at this station. However, for bookings of 12 rental nights or longer it is possible to drop off in Calgary ($1200 one way fee applies). At pick up Traveland provides customers with the address of the Best Western Hotel in Calgary, where they are expected to drop off the vehicle. Our driver will meet them there by 10:00 am on drop off day to receive the RV.
Currently there is a free shuttle service from this hotel to the airport. Apart from that, customers are expected to organise and pay for their “own” taxi for transportation, e.g. if they choose to stay in another hotel in Calgary. Therefore, drop off taxi transfer cannot not be pre-booked for one way rentals.
No refunds will be given for early returns.
Customer must provide voucher from Tour Operator/Agent for all prepaid services when they arrive at Traveland. If additional items/services are booked but not paid for in advance, clients must pay these prior to the start of their motorhome vacation.
Clients will receive a full comprehensive orientation of the motorhome at the time of pick-up in English or where requested: German. To ensure a smooth handover clients are requested to arrive at Traveland RV no later than 2:00 pm on pick up day. We will discuss client’s responsibilities, helpful tips and safety measures to be taken to fully enjoy use of the motorhome. The presentation takes approximately one hour, and a manual is provided in the event of a question that was not covered during this time. Client’s can reach us during business hours via phone or after business hours, leave a voice message..
P.S.T & G.S.T (12%)
Taxes are applicable for the rental charges of the motorhome, personal kits, preparation fee, and other rental items, etc.
MINIMUM RENTAL TIME
Minimum rental period is seven (7) days for all seasons.
Since we take pride in the clean condition in which our vehicles leave, a fee of up to $250 will be charged if the vehicle is not returned with a clean interior (storing fresh fish is not permitted in refrigerator or freezer).
Traveland RV Rentals makes every effort to provide customers with the model requested. We do reserve the right, however, to substitute models of similar or larger size. If for any reason beyond our control the reserved motorhome is not available, we will offer a higher rated vehicle at no addition cost. Should a lower-rated motorhome be offered, our responsibility is limited to a refund of the difference of the two motorhomes.
PLEASE BE AWARE OF THIS SINCE AT TIMES THIS WILL AFFECT CLIENTS FERRY RESERVATIONS EITHER TO VANCOUVER ISLAND OR THE INSIDE PASSAGE.
• Travel to Hyder, Alaska is permitted without Northern Surcharge.
• Travel in Mexico is not permissible at any time; the vehicle is NOT insured for travel outside Canada and the U.S.A.
• Logging roads, other roads, dirt roads and other non-public roads may not be used with the motorhome, truck or fifth wheel at any time.
• Alaska/Yukon and North West Territories – Permitted ONLY with the additional Gravel/Northern surcharge of $896.
• Travel on gravel roads is permitted as long as the road is marked as an access road to a Camp Ground, Provincial Park or National Park. Any gravel roads marked as 4X4, Forestry Roads or Logging Roads is not permitted at ANY TIME.
• Traveling through Death Valley, California is not permitted from May 1st to October 30th.
• Arizona – Traveling on Apache Trail east of Tortilla Flat to Roosevelt Dam is not permitted at ANY TIME.
• Burning Man: Travelling to desert festivals including “Burning Man” are not permitted at ANY TIME. (fees of $1000 plus necessary cleaning and repair cost will apply).
• Beaches – Driving a motorhome on the beach is not permissible.
• Freezing – It is not permissible to have water in the tanks when temperatures are at freezing levels due to the possible damage to the fresh water and holding tanks and the water lines.
TRAVELING WITH CHILDREN
In BC there are guidelines as to child seats for younger children. Please always mention when young children are traveling, along with their age & weight, so we can pre-reserve the appropriate child seats, to ensure they are available for rent if the clients desire. These can be prepaid by the Agent/Operator or by the clients when they arrive at the station. We recommend you to bring your own child seats as taxi transfer services to and from our station do not provide child seats/booster seats.
Monday to Saturday: 8:30am – 4:00pm
Sunday and Statutory holiday: 11:00am – 2:00pm
Please note that Traveland RV will not offer rental pick-ups between December 24th and January 1st. This will be a holiday at Traveland. We will resume pick-ups on January 2nd.
Drop offs between December 24th and January 1st are only possible on December 27th – 30th