This mandatory one-time fee is charged per unit/rental and includes the following:
- Initial propane fill
- Toilet chemicals
- 2 rolls of biodegradable toilet paper
- Fresh water & sewer hoses
- Rubber gloves
Every effort is made to ensure that the vehicle reserved will be available. However, if due to unavoidable circumstances the reserved vehicle is not available, Fraserway RV Rentals reserves the right to substitute that vehicle with a vehicle of equal or greater value. Subsequent expenses (additional ferry costs, gasoline, etc.) are the sole responsibility of the renter.
NOTE: In a case where the reserved vehicle type is not available, Fraserway reserves the right to select a suitable alternative.
In the event of a date change, the new travel dates must fall within the same calendar year. Moving the rental date to the following calendar year will be treated as a cancellation and will be subject to fees.
The cancellation fee applied will be based on the originally requested travel dates.
Fraserway shall assume no liability whatsoever in the event a booking or rental is cancelled, rescheduled, changed, postponed or interrupted due to a fortuitous event, act of God, unforeseen occurrence or any other event that renders performance of the rental impracticable, illegal or impossible.
Cleaning of Vehicles
All vehicles must be clean inside when returned. This includes kitchen, bathroom and living areas. A charge of $50 per hour for cleaning will be applied for those vehicles returned in an unsatisfactory state. Vehicle holding tanks requiring dumping by Fraserway staff will result in a $35 service charge.
Outside washing is not required, unless the check-in procedure cannot be performed due to dirt on the vehicle. We recommend that "Northern Travelers" wash the vehicle prior to returning it to the rental station to avoid potential delays upon check-in.
Smoking is not allowed in any of our vehicles. Fraserway reserves the right to charge an additional cleaning fee of $250 if a vehicle returns smelling of smoke.
All rates and quotes are in Canadian dollars.
Driver’s license requirements
A valid driver’s license from the country of residence is mandatory. Drivers must be 21 years or older, no maximum age limit. An international driver’s license is recommended but is only valid in combination with the national driver’s license.
Monday to Saturday (and Sunday for the Vancouver and Whitehorse), 8:30am to 12pm (noon), inspection ready. Sufficient time should be allowed for packing suitcases and cleaning vehicles. Late returns are not allowed without Fraserway’s permission. If the vehicle is returned late without Fraserway’s permission, overtime hours are charged up to a maximum of 4 times the daily retail rate.
Fraserway RV Rentals will not give any refunds for rentals returned prior to the arranged drop off date.
The vehicles are provided to the renter with a full tank of gasoline (or diesel) and must be returned with a full tank. If the renter does not refuel, the renter agrees to pay for having the vehicle refueled at a rate of $3 per litre.
International Driving Permit
The IDP is a special license which allows motorists to drive internationally, when accompanied by a valid driver’s license from their country. Fraserway does not require an IDP, but recommends renters having one in case they get stopped by the police.
The use of rental units for any large outdoor event may be subject to an additional deposit or surcharge. Vehicles for festivals and events must be explicitly requested at time of reservation. Example: for the Burning Man Festival a $1,500 surcharge will apply. Failing to request at time of booking and travel without permission will result in a penalty of double the surcharge, void of all insurance coverage and responsibility for all costs involved (including, but not limited to, damage and cleaning).
Traveling to the Yukon, NWT, Nunavut, Labrador, Newfoundland or Alaska (U.S.) is permitted when disclosed in advance.
FRASERWAY will not deliver Van conversions, C-Large, C-XLarge, MH27-SW, A-30 motorhomes to the Yukon, Northwest Territories, Nunavut, Labrador, Newfoundland or Alaska. We do not recommend travel to these areas with C-XLarge, A30 or MH27SW motorhomes.
On request only. A charge of $100 will apply.
Vehicles can be collected at our rental stations from Monday to Saturday between 8:30am and 3pm local time (on Sundays at selected stations until 1PM). Transfers are available until 1:00pm.
Please note that we do not allow pick-ups on the same day of arrival on an overseas flight. It is required that the clients stay at a hotel for the first night.
If the renter returns the vehicle to any location other than the location indicated on the rental contract, the renter agrees to pay regular rates plus applicable redistribution charge or towing charge.
All replacement parts or repairs in excess of $50 require prior authorization from Fraserway RV.
Please note that refunds can only be made upon presentation of a proper receipt. Malfunctions of the air-conditioning systems, microwave ovens, radios and cruise controls are not considered breakdowns and no compensation for inconvenience will be given, however if repairs on such appliances are done on the road by a customer, the repair cost will be refunded.
Renter agrees by renter’s signature on the front of this agreement that renter has read, is aware of, and accepts full responsibility for and is bound by the terms and conditions contained in this agreement, which also consists of optional documentation provided to renter in connection with this agreement.
Right to refuse service
Fraserway RV LP reserves the right to refuse service.
The number of passengers may not exceed the number of seatbelts while the vehicle is in motion.
A pre-authorization of a major credit card (Visa, MasterCard or American Express) is required while the vehicle is rented. This also applies to rentals which include CDW. Cash rentals are not allowed.
In cases where the CDR Insurance is not purchased, Fraserway reserves the right to block the full amount of the deductible ($ 7500) on the customer’s credit card. In case where the CDR Insurance was purchased the security deposit is $ 750.
Fraserway RV Rentals offers free storage of luggage at owner’s risk.
Traffic Violations, Parking Fines and Toll Charges
The renter of the vehicle is fully responsible for all toll charges and fines or other consequences resulting from violation of traffic regulations, parking orders or prohibitions, or any other laws or regulations, during the rental. As a courtesy, Fraserway will ensure that tickets and fines are paid in timely fashion if the renter provides the ticket and payment. For any tickets, fines or tolls that are processed after completion of the rental agreement, Fraserway reserves the right to charge an administration fee of up to $25 in addition to the amount of the charges and/or fine and associated costs. All fees will be charged to the renter’s credit card and the renter will be notified by e-mail or mail. Customers are encouraged to inform Fraserway of any potential toll charges or fines upon drop off to avoid the administration fee.
Trucks and Campers
The camper may not be removed from the truck at any time. Insurance coverage is void for all damages incurred as a result of removing the camper from the truck.
In case of an Accident:
• Make sure that any involved parties are ok. Any injuries should be taken care of ASAP.
• Call the police and/or ambulance (if necessary), dial 911, and then inform Fraserway.
• Exchange information with the affected parties.
• Try to record everything on the scene using the accident report from your binder.
• Your notes should include name, address, phone number, insurance company, policy number, driver license number and license plate number for the driver and the owner of each vehicle. If the driver's name is different from the name of the insured, establish what the relationship is and take down the name and address for each individual. Also include a written description of each vehicle, including year, make, model and color - and the exact location of the collision and how it happened, and ideally the names and badge numbers of all emergency personnel.
• Take pictures if possible. Use your camera to document the damage to all the vehicles. Keep in mind that you want your photos to show the overall context of the accident. If there were witnesses, try to get their contact information; they may be able to help you if the other drivers dispute your version of what happened.
• File an accident report with the police, and report the claim to your own credit card company or insurance company.
Vehicle Recovery / Towing:
If you find yourself in a situation where your rental vehicle is stuck in mud, snow or in a ditch, please note that Roadside Assistance may partly or fully cover the cost of recovering and /or towing the vehicle. Costs for arranging a tow truck directly with a towing company can be enormous.
Any charges for towing or recovery of a vehicle not arranged through Roadside Assistance (Ford / Dodge / Chevrolet) are not covered by CDR or CDR Plus insurance unless the renter can prove that contact with Ford / Dodge / Chevrolet was established and service was declined.
Vehicle Breakdown and Appliances failure:
Our motorhomes are well maintained and kept in very good technical condition, however a technical problem may appear.
In the unlikely event of an accident or breakdown we would like to ask you to do the following:
Chassis / Engine related issues:
• For minor issues, e.g. keys locked inside the vehicle or a discharged engine battery, call (Ford, GMC or Dodge) Roadside Assistance. They will send a contractor who will be able to unlock or jump start the vehicle for you.
• In case of an engine failure, contact Fraserway first. Depending on your location and the time of the breakdown, we will decide whether the vehicle should be towed to a dealer for repair or if we will send a replacement vehicle before towing the broken down vehicle.
Coach related issues:
• If you encounter any problems with the coach itself, e.g. problems with the fridge, furnace, stove, air conditioner, water supply, waste water tanks etc. please contact either your nearest Fraserway location during office hours, or call the toll free emergency number after hours.
• Roadside assistance unfortunately does not always offer to replace a damaged tire, they might only offer to tow the vehicle to the closest dealer. If this is the case, please contact your nearest Fraserway location during office hours or call the toll free emergency number after hours, as we are often able to arrange a service call trough a tire company directly. You can also call the KalTire emergency line.
When calling Roadside Assistance:
1. You will first be asked to provide the vehicle’s VIN number (Vehicle Identification Number). The VIN number can be found either on your contract, on the vehicle registration papers or on the dash-board of your vehicle close to the windshield (driver side).
2. You will be asked to provide the odometer reading of your vehicle.
3. You will be asked to provide the exact location of your vehicle, street name, crossroad; provide as many details as possible.
4. It will be important that you mention to them that you are driving a motorhome. If you are renting a truckcamper, make sure you mention that there is a camper loaded onto the truck. The approximate length of the vehicle may also be important.
5. You will be asked to leave a contact number. If you have no access to a public phone and no cell phone reception, it is especially important that you describe as clearly as possible where the vehicle is located.
6. Roadside Assistance will then send a tow truck to your location as soon as possible. In remote locations this may take up to a few hours, however Roadside Assistance will usually provide you with an Estimated Time of Arrival.
7. Notify Fraserway; depending on the nature of the problem it will be decided whether a replacement vehicle will be dispatched or not.
Fraserway RV Rentals offers free transfers to/from international airports, hotels in the vicinity of the airports, as well as hotels downtown (Except in Toronto).
Note: No transfers provided after 1:00 p.m. Customers must contact the rental location to arrange a shuttle transfer in advance (ideally 1 to 2 days prior to departure). Seating on our shuttle buses will be scheduled on a first come first serve basis. To schedule a pick up, customers may use the contact details under the following link: http://www.fraserway.com/rentals/contact#locations
Customers who are not staying at a designated transfer hotel can make their own way to one of these hotels where they will be picked up. Transfers from other hotels can be requested by the customer a few days prior to pick up but cannot be guaranteed.
- Travel into Mexico is prohibited;
- Travel in Death Valley, California, is prohibited between June 1 and August 31;
- Non-public roads and off-road driving is prohibited at all times;
- Fraserway does not allow the vehicle to be left unattended by renter in the city of Montreal, Quebec,
Ottawa and New York. Failure to do so will void the insurance coverage and make the renter liable in case of theft and/or damages.
- Travel to Newfoundland and Labrador is not recommended with C-XLarge or A30 motorhomes.
- Restrictions are in place for the following Northern roads:
* Canol Road (Hwy 6), North of Ross River – no insurance coverage
* Aishihik Lake Road – no insurance coverage
* Road between Dease Lake and Telegraph Creek – allowed with 4x4 trucks only
* Dalton Highway (Hwy 11), – Restriction in place between Coldfoot and Prudhoe Bay (allowed with 4x4 trucks only between June 15th and Sep 15th)
* McCarthy Road, between Chitina and McCarthy – no insurance coverage
Fraserway reserves the right to limit travel on any roads or road sections based on changing conditions.
Terms regarding vehicle replacement in case of breakdowns or accidents which are outlined in our insurance conditions on page 34 do not apply to the above mentioned roads.